Controlled Vehicular Access makes use of dedicated cameras that are installed in twelve points around Valletta and which photograph vehicles entering and exiting the CVA boundary. The CVA system then makes use of various technologies to identify the vehicle, calculate the time the vehicle remained inside the Valletta CVA boundary and finally compute the fee due for access and parking based on the tariffs issued by Transport Malta (TM).

The CVA system in Valletta replaced the V License requirement for access to the Capital.

The CVA system for Valletta started operating on the 1st May 2007.

The V License structure will become obsolete as from the 1st May 2007. Those vehicle owners who have already paid for their V-Licence before the 1st of May will therefore be given a credit on their account the next time they renew their vehicle road licence. Therefore charges will apply as of 1st May irrespective of whether a V-Licence was paid or not.

A practical example of the above follows:

If a vehicle owner paid his or her V-Licence renewal in January 2007, and therefore this expires in December 2007, once the CVA system for Valletta comes into effect, that individual would have paid for an extra 8 months for access into the Capital. Consequently, those extra 8 months will be credited back to the vehicle owners' account on a pro-rata basis, ie. €46.50 / 12 x 8 = €31.00. When the customer renews the vehicle road licence in 2008, the €31.00 will be deducted from the road licence.

The system calculates the value of the credit due automatically.

As may be seen from the CVA boundary map the following streets are regarded as being entry/access points:

• St. Paul Street (Castille)
• English Curtain Tunnel
• Mediterranean Street
• St. Mark Street
• West Street
• Old Bakery Street
• Merchant Street
• North Street

As may be seen from the CVA boundary map the following streets are regarded as exit points:

• Victoria Gate
• St. Ursola Street
• English Curtain Tunnel
• Mediterranean Street
• St. Lucia Street
• Old Bakery Street
• Republic Street
• Mattia Preti Square

The public is advised that all entry and exit points are indicated as such via the use of appropriate road signage.

The CVA system will be operated by CVA Technology Company Limited on behalf of the Transport Malta (TM).

Contact Details:
CVA Technology Company Ltd
No. 83 Winemakers Wharf
Marsa

Email: info@cva.gov.mt
Telephone number: +356 2206 4000

Opening Hours
Mon – Fri 8am-6pm
Saturday 8am-1pm

Invoices/bills shall be issued to the registered owner of the vehicle in question in the first week of the month following the event which took place within the CVA zone, provided that if the amount does not exceed €11.65, the bill will be issued every three months.

You need to fill in your details using the CVA form R1 which is generally sent automatically with your first bill or by downloading and filling in the CVA form R2. You may also request a copy of the CVA form R2 via the CVA call centre.

Once filled in, the form has to be signed and sent back together with a photocopy of your ID card/passport. After your form has been processed the online access will be activated automatically. For SMS notifications, only one mobile phone may be associated with a particular vehicle.

Yes. In addition to having a detailed bill per registered vehicle, you will always receive a group statement. You may opt to pay all the bills for the whole group.
Using the online website you can also opt to pay for a subset of vehicles registered in your name. If you have multiple companies or organisations you will receive a group statement per company automatically. You can also delegate authority to yourself or to a trusted third-party to access multiple group bills, thus simplifying the administration of the CVA billing process.

Yes. You may view your vehicles’ activity online for free. You can also subscribe to a mobile-based information service that sends SMS notifications according to your vehicular activity. A charge of €0.05 per notification SMS applies to cover the
basic operational costs but otherwise the subscription is free. For security and confidentiality reasons the CVA call centre staff will not divulge information about
vehicles over the phone. Note that vehicular activity may normally take up to 1 hour to be registered in the system, with a 15 minute delay being typical.

The following Billing Payment Methods are expected to be supported upon initial launch of the CVA system: 

Payments not effected after 30 days from the invoice date will result in the applicable charges being increased by 2% or €5.82, whichever is the higher.

Payments effected after 90 days from the invoice date will result in the applicable charges being increased by 100%, therefore duplicating the charges
due.

Payments not effected after 30 days from the invoice date will need to be settled (including all charges) when the vehicle road licence is due for renewal.

All amounts that have been invoiced will need to be paid before a vehicle is scrapped, transferred, or garaged.

You can either register to pay your bills by Direct Debit. Otherwise, if you pay your bill before the invoice is issued at the beginning of each month, you will be given a 10% discount.

You are encouraged to provide feedback to CVA. This type of feedback is not regarded as a contestation.

OPTION 1
You can contact CVA (by phone, mail, email, in person) to go through the billing process, the way the invoices are laid out, and the calculation of these invoices.

OPTION 2
You can view photographs and details of the transactions online, or at the CVA offices.

OPTION 3
You can report queries in person at the CVA offices, or online.

OPTION 4
You can start the contestation process requiring the filing of a signed report at CVA offices. Online customers can also start a contestation process online. This must be done within 20 days from the invoice date.

Contestations may incur an administrative charge that will be calculated according to the total amount due for the respective bill being contested (all amounts inclusive):

• Amounts from €0.01 to €2.33 : €1.16 charge

• Amounts from €2.34  to €11.62: €3.49 charge

• Amounts from €11.63 upwards: €11.65 charge

If the contestation is successful on the part of the customer, there will be no administrative charge. Any discounts that were lost due to the contestation process will be applied retroactively. Any rate increases that were applied due to the contestation process will be reversed.

If the contestation is not successful on the part of the customer, the administrative charge will be added to the current outstanding amount to cover the costs of
producing an official contestation report. Any discount period or rate increase period will still be applicable from the date of bill issue.

Contestations will be handled by an Independent Contestation Board appointed by the Transport Malta, and all decisions made by this Board will be final and cannot be re-contested.

Contested bills will still need to be paid before the vehicle is transferred, scrapped or garaged. However the road licence will be able to be renewed.

The following are automatically exempt:

a) Emergency and Official Vehicles in accordance with L.N. 105/2007

b) Electric and Hybrid Vehicles

c) Public Transport Vehicles

d) Motorcycles

e) Vehicles capable of carrying 10 or more people

f) Residents
The criteria established for residential status in Valletta, and hence free
parking within the charging zone, require a vehicle to be within the charging zone at least 15 nights per month for at least any two consecutive hours between 1:00am and 5:00am. This will be done automatically by the CVA system and hence requires no registration or applications.

If a resident satisfies the criteria mentioned above for November to May, he/she will be automatically considered a resident for the next five months
(June to October). This is to cater for those Valletta residents that reside elsewhere for the Summer months. Those who acquire a vehicle within the
November to May period, will only require to satisfy the criteria mentioned above from the date of acquisition till May. Likewise, those who acquire a
vehicle within the June to October period, will only require to satisfy the criteria for the first month to be exempted for the rest of the period.

Residents' vehicles parked outside the charging zone between the hours of 1:00am and 5:00am because of work can submit a written request for an exemption to CVA for consideration.

Residents that register or transfer a vehicle during a particular month will obtain residency status if half the remaining days till the end of the month in question satisfy the above criteria.

The following need to apply at CVA to be exempted. Details on each application can be found in the ‘Procedures for applying for
exemptions’.

g) Residents’ relatives’ vehicles

h) Owners of vehicles using private garages or off-street parking areas

i) Vehicles owned by people with special needs

j) Monti hawkers

k) Regular deliveries

l) Urgent works

m) Other emergency vehicles used by service providers in the electricity, water, drainage and communication sectors

n) Access for Vehicles used by doctors that practice regularly in Valletta

One can request Bollards to be opened for special events within the Valletta city centre. Requests are to be made to the Local Council.

One of the measures to improve the pedestrian zone is the closure for traffic going up St. John Street into St. John Square via Republic Street. The only vehicle access going up through this area would be for electric mini cars and cars belonging to residents within the St. John Square area.

A mechanical bollard has been installed on top of St. John Street corner with Republic Street. A remote control will be given to each resident in the area to be able to operate this bollard only for picking up relatives, and emergencies. The time allowed within St. John Square will be for 10 minutes. There although accessible at all times, residents are not allowed to park in St. John Square.

Applying for the remote control
Residents will be able to apply for these controls from Valletta Local Council by filling in form A6. This includes certain documentation that is required. Once approved by the Local Council, one remote control per residence together with a parking clock and special permit will be provided to the applicant free of charge.

This remote control will be provided in connection with the residence that is indicated in the application. Therefore if it is found in possession of anyone else, the permit will be suspended by the Local Council.

Operating the mechanical bollard
Opening and closing of the bollard is done by pressing the control, and pointing it in the direction of the bollard. It is imperative that this bollard is left closed to restrict access to authorised vehicles only.

Replacing lost remote controls
Lost remote controls will be replaced at a cost of €250 subject to the provision of a Police Report to the Valletta Local Council. However the first replacement will be provided free of charge.

CVA ensures that all online transactions are secure by:
a) using SSL connectivity between the client and server. Moreover all web pages are encrypted (on logging in) using RSA 1024 bits certificates, and a secure point-to-point link are used between CVA's online payment site and the Payment Gateway's servers.
b) only storing the customer's first two and last four digits - the other digits are masked (they are only used when payment is being affected, thereafter they are discarded)

Thus due to the above-mentioned security features; CVA Technology Company Ltd teamed up with the major banks in Malta, primarily BOV and HSBC, to provide easy to use online payment facilities - serving all BOV, APS and HSBC debit card holders, together with those who use a VISA or Mastercard credit card.

Yes, once you notify us in writing that you paid more than you should have, after making the necessary checking and verifications we will then issue a refund in respect of the excess amount which was paid.

Please send your exemptions forms and/or enquiries to exemptions@cvamalta.com